2024
Beacon
After a short introduction to the app store. Beacon had not made significant progress in attracting adoption within the healthcare space. I was tasked with uncovering why and ultimately reimagining what this emergency response app could be.
Problem
After a short introduction to the app store. Beacon had not made significant progress in attracting adoption within the healthcare space. I was tasked with uncovering why and ultimately reimagining what this emergency response app could be.
Project goals
1.
Start user research to understand the users most important needs and frustrations within the competitive market and map a blueprint to better solve these problems within the app.
2.
Update the visual identity of the application
3.
Introduce features that both solve real industry problems while focusing on what can give the app a competitive advantage.
Previous Screens
Process
How might we create a tablet-first experience that restores trust, efficiency, and visibility across every transport from dispatch to delivery.
Key findings
1.
Patient-side: Missed or delayed pickups and poor communication in Non-Emergency Medical Transport (NEMT).
2.
Responder-side: Fragmented tools, slow mobile data terminals (MDTs), and wrong-door arrivals at hospitals.
3.
Responder-side: Fragmented tools, slow mobile data terminals (MDTs), and wrong-door arrivals at hospitals.
Personas
Results

Seamless handoff and documentation with instant PCOS export to the receiving hospital.

Seamless handoff and documentation with instant PCOS export to the receiving hospital.









